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Contact Information


Webqom Technologies Sdn Bhd
(809009-A)
  • B2-2-2, Solaris Dutamas, No. 1, Jalan Dutamas 1, 50480 Kuala Lumpur, Wilayah Persekutuan, Malaysia.

TELEPHONE:
+603-2630 5562
OFFICE HOURS:
9.00 am - 6.00 pm

Customer Service Officer

Full Time Position Available

  • Job Type: Full Time
  • Job Location: Kuala Lumpur, Malaysia / Taipei, Taiwan

Job Responsibilities

  • Delight and provide an amazing, personalized experience to each customer.
  • To handle incoming customer's enquiries, feedback and complaints.
  • To ensure all customer enquiries and complaints are processed accurately and delivered on time.
  • Provide exceptional service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty.
  • Maintain service levels in accordance with Group standards.
  • Provide enhancement service options, promotional offers and value-added services to our customer as determined by the business.
  • Monitoring and coordinating customer's order processing and deliveries.
  • Consult with customers about their product or service needs or their wants.
  • Respond promptly to customer inquiries.
  • Communicate and coordinate with internal departments.
  • Maintaining a healthy relationship with existing customers while opening up fresh customers / sales.
  • Maintaining an efficient work environment.

Job Requirements

  • Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma in Business Studies / Administration / Management & others or equivalent.
  • At least 1 year(s) related working experience.
  • Possess good communication skills, mature and independent.
  • Positive working attitude and self-motivated.
  • Preferably non-executives specializing in Customer Service or equivalent.
  • Able to converse in Mandarin, English & Malay.
  • Able to operate in different work conditions such as on-site, off site.
  • Highly independent and action oriented.

We offer a competitive remuneration package to the right candidate. Interested parties, you may apply with full resume, contact telephone no, date availability and expected salary via email to hr@webqom.com.

All information provided will be treated in strict confidence and used solely for recruitment purposes.

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